Frequently Asked Questions
Our readings are based on water meter readings received by Zelienople Borough, Harmony Borough and Pennsylvania American Water. We do not bill for a unit of usage unless a full 1,000 gallons was used.
To sign up for our AutoPay program please visit the Pay My Bill page. Log in or register your account number and CID (Customer Identification Number) that appear on your bill. Once signed in you will be prompted or can select Enroll in AutoPay under the Make a Payment button.
If you would like to signup for E-Billing you will need to first have an online account.
Once you have an account, visit the Pay my Bill page and log in. You will be prompted with Paperless settings when you first log in. If the prompt does not appear, select you name in the top left corner and select Paperless Settings. follow the steps to complete the change.
We offer a one-time credit for filling a pool. Pictures are required to show the pool empty and during the filling. Once filled pictures and dimensions are needed to determine the appropriate credit.
Note: We will only approve one pool filling credit. We recommend a deduct meter if large quantities are used often. Please see “What is a Deduct Meter”
If you are watering your lawn, power washing, or filling a pool a Deduct Meter is recommended. A Deduct Meter is attached to the line going to the outside hose bib and will keep track of the usage that did not go down your drain. The amount used that was a full 1,000 gallons will be subtracted from what your total water usage was for the billing period.
Meters being installed must be a Sensus branded water meter. The touchpad must be installed on the outside of the home to easily acquire the reading. Once a meter is installed by a plumber contact our office to schedule an inspection of the installation prior to the first reading.